Support
Someone to call when something breaks
Ongoing maintenance, content updates, monitoring and fixes, handled by the people who built the site, with a response time you can plan around.
- Same-day response during business hours
- Named contacts who know your site
- Content changes included, not billed hourly
Fixed pricing. No obligation.
- 250+Websites Launched
- 4.9/5Average Client Rating
- 98%Client Retention
After launch
A website is not a project. It is a thing you own.
The launch is the easy part. What happens over the following two years (the broken form nobody reported, the expired certificate, the page that never got updated, the plugin that quietly stopped syncing) is what decides whether the investment holds its value.
Our support plans cover the routine maintenance and the small changes that otherwise pile up until they need a rebuild. You get a named contact, a defined response time, and a monthly summary of everything that was done.
- Requests answered same day, Monday to Friday
- Content and image updates included
- Security, uptime and form monitoring
- Monthly health report with anything we spotted
- Priority access when something is genuinely urgent
What is covered
Everything included in a support plan
No hourly billing for the small things. If it is on this list, it is covered.
- Text, image and page content updates
- Adding new pages and sections
- Blog and news post publishing
- Product and pricing updates
- Platform and plugin updates
- SSL certificate renewal and checks
- Daily backups with tested restores
- Uptime monitoring and alerting
- Contact form testing and delivery checks
- Broken link and 404 monitoring
- Page speed and Core Web Vitals checks
- Security scanning and hardening
- Search Console error monitoring
- Analytics and conversion tracking checks
- Accessibility spot checks
- Browser and device compatibility testing
- Domain and DNS management
- Email deliverability monitoring
- Monthly health and activity report
- Priority escalation for urgent issues
Expert care
The people who built it are the people who look after it
There is no handover to a separate support desk that has never seen your site. The same team that designed and built it holds the context, why a section is structured the way it is, what integrations are wired where, and what will break if something is moved.
That means fixes take minutes rather than a discovery session, and changes stay consistent with the design system instead of slowly eroding it.
If you did not build with us, that is fine too, we run a full technical and design audit first so we inherit the site properly before taking responsibility for it.
- Named contacts, not a ticket queue
- Full documentation of your setup maintained by us
- Onboarding audit for sites we did not build
- Clear escalation path for urgent issues
- Quarterly review call on performance and priorities
Built for businesses like yours
- Automotive
- Beauty
- Construction
- Education
- Fitness
- Healthcare
- Home Services
- Hospitality
- Interiors
- Manufacturing
- Nonprofit
- Professional Services
- Real Estate
- Retail
Something broken right now?
Call us. We will tell you what is wrong and what it takes to fix it, whether or not you end up on a plan.